Support
Yuvly support
This page explains how to get support for app, account, subscription, and privacy requests.
Last updated: July 12, 2026
App support
In the app, open Account tab → Legal & Support → Contact Support. Enter a subject and message, then submit the request inside Yuvly. Support requests are stored in Yuvly's support_requests queue for review.
Subscription support
Purchases are managed by the App Store. Use the app's restore purchase option if an active subscription is not reflected in Yuvly.
Data export and deletion
Users can export app data, delete cloud data, or delete their account from the in-app account and privacy controls. To delete your Yuvly account, open Account tab → Delete My Account → confirm. Some requests require the user to be signed in so that the app can verify account ownership.
Account deletion removes the Yuvly account identity, synced Yuvly cloud records, and local Yuvly data on the device. App Store subscription cancellation is handled separately in the user's Apple account subscription settings.
Medical emergencies
Yuvly does not provide emergency triage, diagnosis, dose recommendations, or treatment decisions. For serious or unexpected symptoms, contact your clinician or local emergency services.
Privacy information
The privacy policy explains what data Yuvly collects and how account, cloud sync, support, and subscription data are handled.